I Received a Damaged or Defective Item

We're sorry to hear that! Quality is important to us, and we'll make it right.

What to Do

1. Take photos of the damaged/defective item
2. Contact our support team with:
   • Your order number
   • Description of the damage or defect
   • Photos showing the issue

What Happens Next

Once we receive your information:

• We'll review the photos and confirm the issue
• We'll send a replacement at no cost to you
• You typically don't need to return the damaged item (we'll let you know if we need it back)

Timeline

• We aim to ship replacements within 2-3 business days
• You'll receive tracking information for the replacement

What Counts as Damaged or Defective?

Damaged:

• Torn or ripped items
• Broken hardware (zippers, buttons, snaps)
• Items damaged during shipping

Defective:

• Manufacturing defects
• Missing components
• Wrong item sent

What's NOT Covered

• Normal wear and tear after use
• Damage caused by improper care or washing
• Items that don't fit (these can be returned under our standard return policy)

Questions?

Our support team is here to help - don't hesitate to reach out!