About GothRider

About GothRider

About GothRider Who We Are GothRider is a rebellious gothic lifestyle brand founded in 2015. We started with motorcycle-inspired apparel and gear, and in 2020 we added premium Italian slow-roasted coffee to our lineup. After 10 years in business, we've grown into a full lifestyle brand with coffee, apparel, drinkware, and accessories. Our Coffee All GothRider coffee is ethically sourced and slow-roasted using the traditional Italian method. Our coffees are certified Organic (USDA), FairTrade, and COR. We roast to order for maximum freshness. Our blends: - Gasoline (Medium Roast) - Our #1 bestseller - Grease (Dark Roast) - Bold and intense - Blondie (Light Roast) - Fruity and unique - Turbo (Medium-Dark) - 3x caffeine, our strongest Where to Buy - Online: www.gothrider.com (English/USD) and www.gothrider.ca (French/CAD) - In-store: Hundreds of retail locations across Quebec. Find one at gothrider.ca/pages/store-locator Contact Us - Email: support@gothrider.com - Phone: 1-888-507-6569 - Live chat on our website - Customer support available Monday to Friday, 9am-8:30pm EST

Where to Find GothRider Products

Where to Find GothRider Products Online Stores - English/USD: www.gothrider.com - Full collection available 24/7 - French/CAD: www.gothrider.ca - Full collection available 24/7 Retail Stores GothRider products are available in hundreds of retail stores across Quebec! Find a store near you: https://www.gothrider.ca/pages/store-locator Enter your postal code or city to find retailers in your area. Shipping - Canada: We ship across Canada. Production takes 5-7 business days, shipping takes 5-10 business days. - USA: Temporarily paused due to tariff negotiations. Coffee Subscription Save 15% and get free shipping on every order with our coffee subscription. Choose delivery every 2, 3, 4, 6, or 8 weeks. Pause, skip, or cancel anytime. Available on any coffee product page.

Contact Us

Contact Us Have questions? We're here to help! How to Reach Us Email/Chat Support The fastest way to reach us is through our website chat or by emailing our support team. Social Media Follow us and message us on: - Facebook: GothRider - Instagram: @gothrider Support Hours Our customer support team is available Monday through Friday. We aim to respond to all inquiries within 24 hours during business days. Before You Contact Us Check if your question is answered in our Help Center! We have articles covering: - Shipping and delivery times - Order tracking - Returns and refunds - Subscription management - Product information What to Include in Your Message To help us assist you faster, please include: - Your order number (if applicable) - Email used for the order - Clear description of your question or issue - Photos (if reporting damaged items) Languages We're happy to assist in English and French! Nous sommes heureux de vous aider en français et en anglais! Website www.gothrider.com

Important Update - March 2026

Important Update - March 2026 GothRider Restructuration: Complete GothRider has completed its restructuration and is now fully operational in our new facility. What this means for you: - Normal shipping times have resumed - Production time: approximately 5-7 business days - Shipping: 5-10 business days depending on your location - All pending orders are being fulfilled Key facts: - GothRider has been in business for 10 years - We have never left an order unresolved - Our new facility gives us increased shipping capacity - We're shipping faster than ever Online stores: - English: www.gothrider.com - French/Quebec: www.gothrider.ca USA shipping: Temporarily paused due to tariff negotiations. We're working to resume as soon as possible. Questions? Contact us at support@gothrider.com or through our live chat.