Contact Us
Have questions? We're here to help!
How to Reach Us
Email/Chat Support The fastest way to reach us is through our website chat or by emailing our support team.
Social Media Follow us and message us on:
- Facebook: GothRider
- Instagram: @gothrider
Support Hours
Our customer support team is available Monday through Friday.
We aim to respond to all inquiries within 24 hours during business days.
Before You Contact Us
Check if your question is answered in our Help Center! We have articles covering:
- Shipping and delivery times
- Order tracking
- Returns and refunds
- Subscription management
- Product information
What to Include in Your Message
To help us assist you faster, please include:
- Your order number (if applicable)
- Email used for the order
- Clear description of your question or issue
- Photos (if reporting damaged items)
Languages
We're happy to assist in English and French!
Nous sommes heureux de vous aider en français et en anglais!
Website
www.gothrider.com