Why Did I Receive an Order I Didn't Place?
If you received an order confirmation but don't remember placing an order, don't worry! This is likely from your coffee subscription.
What Happened?
When you made your first coffee purchase, you may have selected the subscription option which:
- Gives you 15% off every order
- Includes free shipping
- Automatically sends you fresh coffee on a recurring schedule
Your subscription processes orders automatically based on the frequency you selected (every 2, 3, 4, 6, or 8 weeks). You'll receive an order confirmation email each time.
How to Check If You Have a Subscription
Look at your order confirmation email. If you see:
- "Delivery every X weeks" in the order details
- "Subscription Free Shipping" as the shipping method
Then this order is part of your subscription.
What Are My Options?
We're happy to help you with any of these options:
Option 1: Cancel the Subscription
If you no longer want automatic deliveries, we can cancel your subscription immediately. You won't receive any more automatic orders.
Option 2: Delay Your Next Delivery
Have too much coffee right now? We can push your next delivery to a later date of your choice.
Option 3: Change the Frequency
Getting coffee too often? We can change your delivery frequency to every 4, 6, or 8 weeks instead.
Option 4: Pause Temporarily
Going on vacation or just need a break? Pause your subscription and resume when you're ready.
Can I Get a Refund?
If the order hasn't shipped yet, we can cancel it and process a full refund.
If the order has already shipped, the package is on its way to you. We can:
- Cancel your subscription to prevent future charges
- Offer store credit for your inconvenience
- Accept a return for refund once you receive the package (if needed)
How to Contact Us
Just reply to your order confirmation email or contact us at support@gothrider.com and let us know what you'd like to do. We'll take care of it right away!
Manage Your Subscription Online
You can also manage your subscription anytime at gothrider.ca/account:
- View your subscription details
- Change delivery frequency
- Update payment method
- Pause or cancel
We apologize for any confusion! Our subscription program is designed to make your life easier, but we understand it's not for everyone. We're here to help.