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Coffee Subscriptions

Manage your coffee subscription, skip, pause, or cancel
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How to Manage Your Coffee Subscription

How to Manage Your Coffee Subscription Keep your GothRider coffee coming! Here's how to manage your subscription. Accessing Your Subscription Portal You can manage your subscription anytime through your customer portal: 1. Go to gothrider.ca/account and log in, OR 2. Check your email for the subscription management link, OR 3. Contact our support team and we'll send you the link What You Can Do In your subscription portal, you can: - View upcoming orders - See when your next shipment is scheduled - Skip a shipment - Taking a vacation? Skip your next delivery - Change frequency - Get coffee more or less often (every 2, 3, 4, 6, or 8 weeks) - Update payment method - Change your credit card on file - Update shipping address - Moving? Update your delivery address - Cancel subscription - We'll be sad to see you go! Need Help? Can't find your portal link? Contact our support team with your email address and we'll send you a direct link to manage your subscription. Subscription Benefits As a subscriber, you enjoy: - 15% off every order - Free shipping on all subscription orders - Convenience - Coffee delivered on your schedule - Never run out - Automatic deliveries - Total flexibility - Pause, skip, delay, or cancel anytime Questions? Our team is happy to help with any subscription questions!

Last updated on Feb 22, 2026

How to Skip or Pause My Subscription

How to Skip or Pause My Subscription Need to pause your coffee deliveries? No problem! Skipping a Single Shipment If you just need to skip one delivery: 1. Access your subscription portal (check your email or contact us for the link) 2. Find your upcoming order 3. Click "Skip" on that delivery 4. Your subscription will automatically resume for the following shipment Pausing Multiple Shipments If you need to pause for longer (vacation, travel, etc.): 1. Contact our support team 2. Let us know how long you'd like to pause 3. We'll pause your subscription and set a resume date Things to Know - No penalty for skipping or pausing - Your subscription stays active - it just pauses deliveries - Easy to resume - start getting coffee again anytime - Skip early - try to skip at least 3 days before your next billing date Already Have Too Much Coffee? If you're skipping because you have too much coffee: - Consider reducing your delivery frequency - Switch to a smaller quantity per shipment Questions? Contact our team - we're happy to help adjust your subscription!

Last updated on Jan 16, 2026

How to Cancel My Subscription

How to Cancel My Subscription We're sorry to see you go! Here's how to cancel your subscription. How to Cancel Option 1: Self-Service (Recommended) 1. Access your subscription portal (check your email for the link) 2. Find your active subscription 3. Click "Cancel Subscription" 4. Confirm cancellation Option 2: Contact Support 1. Email or message our support team 2. Request subscription cancellation 3. We'll process it and confirm What Happens When You Cancel - No more charges - You won't be billed again - No more deliveries - Automatic shipments stop - Already-placed orders - Any order already processing will still ship - No cancellation fee - Cancel anytime with no penalty Before You Cancel Consider these alternatives: - Skip a shipment if you just have too much coffee right now - Pause if you'll want to resume later - Change frequency if deliveries are too often - Change quantity if you're getting too much per shipment Want to Come Back? Changed your mind? You can resubscribe anytime on our website. We'd love to have you back! Questions? Contact our team if you have questions about cancelling!

Last updated on Jan 16, 2026

How to Update My Payment Method

How to Update My Payment Method Need to update your credit card for your subscription? Here's how. Why Update Your Payment Common reasons to update: - Credit card expired - New card issued - Card lost or stolen - Switching to a different card How to Update Option 1: Via Email Link 1. Contact our support team 2. Request a payment update link 3. You'll receive an email from Shopify 4. Follow the steps in that email to update your card Option 2: Through Your Portal 1. Access your subscription portal 2. Find payment settings 3. Update your card information Important Notes - Update before billing date - Make sure your new card is on file before your next billing date - Failed payments - If a payment fails, you'll receive an email with a link to update - Secure - Your payment information is handled securely through Shopify Payment Failed? If your payment failed: 1. Check your email for a payment update link 2. Click the link and enter new card details 3. Your subscription will resume once payment is successful Questions? Contact our support team - we're happy to help with payment updates!

Last updated on Jan 16, 2026

Why Did I Receive an Order I Didn't Place?

Why Did I Receive an Order I Didn't Place? If you received an order confirmation but don't remember placing an order, don't worry! This is likely from your coffee subscription. What Happened? When you made your first coffee purchase, you may have selected the subscription option which: - Gives you 15% off every order - Includes free shipping - Automatically sends you fresh coffee on a recurring schedule Your subscription processes orders automatically based on the frequency you selected (every 2, 3, 4, 6, or 8 weeks). You'll receive an order confirmation email each time. How to Check If You Have a Subscription Look at your order confirmation email. If you see: - "Delivery every X weeks" in the order details - "Subscription Free Shipping" as the shipping method Then this order is part of your subscription. What Are My Options? We're happy to help you with any of these options: Option 1: Cancel the Subscription If you no longer want automatic deliveries, we can cancel your subscription immediately. You won't receive any more automatic orders. Option 2: Delay Your Next Delivery Have too much coffee right now? We can push your next delivery to a later date of your choice. Option 3: Change the Frequency Getting coffee too often? We can change your delivery frequency to every 4, 6, or 8 weeks instead. Option 4: Pause Temporarily Going on vacation or just need a break? Pause your subscription and resume when you're ready. Can I Get a Refund? If the order hasn't shipped yet, we can cancel it and process a full refund. If the order has already shipped, the package is on its way to you. We can: - Cancel your subscription to prevent future charges - Offer store credit for your inconvenience - Accept a return for refund once you receive the package (if needed) How to Contact Us Just reply to your order confirmation email or contact us at support@gothrider.com and let us know what you'd like to do. We'll take care of it right away! Manage Your Subscription Online You can also manage your subscription anytime at gothrider.ca/account: - View your subscription details - Change delivery frequency - Update payment method - Pause or cancel We apologize for any confusion! Our subscription program is designed to make your life easier, but we understand it's not for everyone. We're here to help.

Last updated on Feb 09, 2026