Coffee Subscriptions

How to Manage Your Coffee Subscription

How to Manage Your Coffee Subscription Keep your GothRider coffee coming! Here's how to manage your subscription. Accessing Your Subscription Portal You can manage your subscription anytime through your customer portal: 1. Check your email for the subscription management link, OR 2. Contact our support team and we'll send you the link What You Can Do In your subscription portal, you can: - View upcoming orders - See when your next shipment is scheduled - Skip a shipment - Taking a vacation? Skip your next delivery - Change frequency - Get coffee more or less often - Update payment method - Change your credit card on file - Update shipping address - Moving? Update your delivery address - Cancel subscription - We'll be sad to see you go! Need Help? Can't find your portal link? Contact our support team with: - Your email address - We'll send you a direct link to manage your subscription Subscription Benefits As a subscriber, you enjoy: - Convenience - Coffee delivered on your schedule - Never run out - Automatic deliveries - Savings - Subscriber discounts on coffee Questions? Our team is happy to help with any subscription questions!

How to Skip or Pause My Subscription

How to Skip or Pause My Subscription Need to pause your coffee deliveries? No problem! Skipping a Single Shipment If you just need to skip one delivery: 1. Access your subscription portal (check your email or contact us for the link) 2. Find your upcoming order 3. Click "Skip" on that delivery 4. Your subscription will automatically resume for the following shipment Pausing Multiple Shipments If you need to pause for longer (vacation, travel, etc.): 1. Contact our support team 2. Let us know how long you'd like to pause 3. We'll pause your subscription and set a resume date Things to Know - No penalty for skipping or pausing - Your subscription stays active - it just pauses deliveries - Easy to resume - start getting coffee again anytime - Skip early - try to skip at least 3 days before your next billing date Already Have Too Much Coffee? If you're skipping because you have too much coffee: - Consider reducing your delivery frequency - Switch to a smaller quantity per shipment Questions? Contact our team - we're happy to help adjust your subscription!

How to Cancel My Subscription

How to Cancel My Subscription We're sorry to see you go! Here's how to cancel your subscription. How to Cancel Option 1: Self-Service (Recommended) 1. Access your subscription portal (check your email for the link) 2. Find your active subscription 3. Click "Cancel Subscription" 4. Confirm cancellation Option 2: Contact Support 1. Email or message our support team 2. Request subscription cancellation 3. We'll process it and confirm What Happens When You Cancel - No more charges - You won't be billed again - No more deliveries - Automatic shipments stop - Already-placed orders - Any order already processing will still ship - No cancellation fee - Cancel anytime with no penalty Before You Cancel Consider these alternatives: - Skip a shipment if you just have too much coffee right now - Pause if you'll want to resume later - Change frequency if deliveries are too often - Change quantity if you're getting too much per shipment Want to Come Back? Changed your mind? You can resubscribe anytime on our website. We'd love to have you back! Questions? Contact our team if you have questions about cancelling!

How to Update My Payment Method

How to Update My Payment Method Need to update your credit card for your subscription? Here's how. Why Update Your Payment Common reasons to update: - Credit card expired - New card issued - Card lost or stolen - Switching to a different card How to Update Option 1: Via Email Link 1. Contact our support team 2. Request a payment update link 3. You'll receive an email from Shopify 4. Follow the steps in that email to update your card Option 2: Through Your Portal 1. Access your subscription portal 2. Find payment settings 3. Update your card information Important Notes - Update before billing date - Make sure your new card is on file before your next billing date - Failed payments - If a payment fails, you'll receive an email with a link to update - Secure - Your payment information is handled securely through Shopify Payment Failed? If your payment failed: 1. Check your email for a payment update link 2. Click the link and enter new card details 3. Your subscription will resume once payment is successful Questions? Contact our support team - we're happy to help with payment updates!