Package Shows Delivered But I Didn't Receive It
Package Shows Delivered But I Didn't Receive It
We understand how frustrating this can be. Here's what to do:
First Steps to Try
1. Check around your property - Look at side doors, back porch, garage, behind bushes
2. Check with neighbors - Sometimes carriers leave packages with a neighbor
3. Check your mailbox - Smaller packages may fit in the mailbox
4. Check with building staff - If you live in an apartment/condo, check with the front desk, mailroom, or building
manager
5. Check with household members - Someone else may have brought it inside
6. Wait 24 hours - Sometimes carriers mark packages delivered before actual delivery
If You Still Can't Find It
Contact our support team with:
- Your order number
- Confirmation that you've checked the locations above
We'll work with you to make it right. Options may include:
- Filing a claim with the carrier
- Sending a replacement
- Issuing a refund
Preventing Future Issues
- Add delivery instructions to your order (e.g., "leave at side door")
- Consider shipping to a workplace if packages often go missing at home
- Request signature confirmation for valuable orders
We're Here to Help
Don't worry - we won't leave you without your order. Contact us and we'll take care of you!