Package Shows Delivered But I Didn't Receive It

We understand how frustrating this can be. Here's what to do:

First Steps to Try

1. Check around your property - Look at side doors, back porch, garage, behind bushes
2. Check with neighbors - Sometimes carriers leave packages with a neighbor
3. Check your mailbox - Smaller packages may fit in the mailbox
4. Check with building staff - If you live in an apartment/condo, check with the front desk, mailroom, or building manager
5. Check with household members - Someone else may have brought it inside
6. Wait 24 hours - Sometimes carriers mark packages delivered before actual delivery

If You Still Can't Find It

Contact our support team with:

• Your order number
• Confirmation that you've checked the locations above

We'll work with you to make it right. Options may include:

• Filing a claim with the carrier
• Sending a replacement
• Issuing a refund

Preventing Future Issues

• Add delivery instructions to your order (e.g., "leave at side door")
• Consider shipping to a workplace if packages often go missing at home
• Request signature confirmation for valuable orders

We're Here to Help

Don't worry - we won't leave you without your order. Contact us and we'll take care of you!